Over the years, Northwest Specialty Hospital has won many awards for patient satisfaction from local and national organizations.
We pride ourselves on our patient satisfaction. Not only does it provide us the capability to continue to operate but it enables us to provide excellent service to our community.
In 2017, Northwest Specialty Hospital was recognized by Healthgrades with awards for Patient Safety Excellence and Outstanding Patient Experience. In 2015, Northwest Specialty Hospital was recognized by the Centers for Medicare and Medicaid Services as the only five star facility in North Idaho for patient satisfaction. We have also been recognized by Healthgrades and have a 91% satisfaction rate. Women’s Choice Awards has also recognized us as one of the top 100 hospitals in the nation. We have also received the Gold Seal of Approval from the Joint Commission, which is a not-for-profit organization that accredits and certifies more than 20,500 facilities nationwide.
Patient Safety Excellence Award™ Recipients 2017
The Patient Safety Excellence Award recognizes hospitals that have the lowest occurrences of 14 preventable patient safety events. These hospitals are in the top 10% in the nation for patient safety.
If you need to be admitted into a hospital, the last thing you would expect is to become unnecessarily sicker. Patient safety measures how well a hospital prevents injuries, infections, and other serious conditions based on 14 serious, potentially preventable adverse events.
Outstanding Patient Experience Award™ Recipients 2017
The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. Healthgrades evaluates patient experience performance by applying a scoring methodology to 10 patient experience measures, using data collected from the 32-question survey of the hospital’s own patients. Hospitals in the top 15% with the highest overall patient experience scores are recognized as Outstanding Patient Experience Award recipients.
The Joint Commission Gold Seal of Approval
An independent, not-for-profit organization, the Joint Commission accredits and certifies more than 20,500 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
The Joint Commission has accredited hospitals for more than 60 years and today it accredits approximately 4,055 general, pediatric, long term acute, psychiatric, rehabilitation and specialty hospitals, and 358 critical access hospitals. Approximately 78% of the nation’s hospitals are currently accredited by The Joint Commission.
Patient Satisfaction Rating – The Centers For Medicare and Medicaid Services
The summary rating includes an average of a hospital’s performance on each of the 11 publicly reported measures from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. The HCAHPS survey evaluates the patient experiences at the facilities.
The survey asks patients about factors such as the responsiveness of hospital staff to their needs, the quality of care transitions, and how well information about medications is communicated. It also asks about cleanliness and quietness of the facility and whether or not the patient would recommend it to others.
100 Best Hospitals For Patient Experience
Women account for over 85% of all consumer purchases and 90% of all family healthcare decisions. There is no stronger consumer segment than women. Women are also responsible for the majority of decisions on child care, housekeeping, and elder care.
The Women’s Choice Award recognizes brands and businesses women can trust based on what matters most to women as well as customer recommendation ratings.
The Women’s Choice Award methodology differs based on the industry but every awarded brand and service shares favorable consumer recommendation ratings, a critically important measure to women.
We encourage you to review the methodology of each industry so that you can be confident in how we represent the voice of women. The research team at the Women’s Choice Award translates the collective voice of women into a highly objective and consistent methodology.